Exceptions
Exception queue and resolution workflow
EXC-2024-0234
UnderpaymentNewHighPayment received is ₦50,000 less than expected installment amount
Adaeze Okafor • BU/22/0456INV-2024-0234TXN-2024-5678
-₦50,000
Impact
Age: 3 daysOwner: UnassignedCreated: 2024-02-12
SLA: 45h remaining
EXC-2024-0235
Duplicate PaymentIn ReviewMediumTwo identical payments received for the same installment
Emeka Okonkwo • BU/21/0789INV-2024-0567TXN-2024-5679
+₦425,000
Impact
Age: 5 daysOwner: Finance OfficerCreated: 2024-02-10
SLA: 19h remaining
EXC-2024-0236
Unmatched ReferenceAwaiting EvidenceHighPayment reference does not match any student or invoice
Chioma Nwankwo • BU/23/0234TXN-2024-5680
+₦0
Impact
Age: 8 daysOwner: Finance OfficerCreated: 2024-02-07
SLA: 4h remaining