Support Queue

Finance-related student support tickets

TKT-2024-0567

Payment IssueOpenHigh

Payment not reflecting on account

I made a payment of ₦200,000 via bank transfer on Feb 14 but it is not showing on my account. Transaction reference: TRF-123456789

Adaeze Okafor • BU/22/0456Invoice: INV-2024-0234Txn: TXN-2024-5681
Created: 2024-02-15 09:30:00Updated: 2024-02-15 09:30:00Assigned: Unassigned
SLA: 22h remaining

TKT-2024-0568

Payment IssueIn ProgressHigh

Duplicate payment charged

I was charged twice for the same installment. Please refund the duplicate payment.

Emeka Okonkwo • BU/21/0789Invoice: INV-2024-0567Txn: TXN-2024-5679
Created: 2024-02-14 14:20:00Updated: 2024-02-15 10:15:00Assigned: Finance Officer
SLA: 14h remaining

TKT-2024-0569

Verification IssueAwaiting ResponseMedium

Bank upload verification taking too long

I uploaded my payment proof 3 days ago but it is still pending verification. When will it be verified?

Chioma Nwankwo • BU/23/0234Invoice: INV-2024-0891Txn: TXN-2024-5680
Created: 2024-02-13 11:45:00Updated: 2024-02-14 09:00:00Assigned: Finance Officer
SLA: 8h remaining